Terms of Service
Last updated: April 21, 2026
These Terms of Service ("Terms") are a binding legal agreement between you ("Customer," "you," or "your") and Strobi LLC, a California limited liability company doing business as EosLog ("EosLog," "we," "us," or "our"). These Terms govern your access to and use of the EosLog platform, including our website at eoslog.com, mobile applications, APIs, and all related services (collectively, the "Service").
By creating an account, subscribing to a plan, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Description of Service
EosLog is a field service management platform that provides scheduling, invoicing, client management, job tracking, payment processing, SMS communications, reporting, and related business tools for service companies.
2. Eligibility and Accounts
2.1 Eligibility. You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service.
2.2 Account Registration. You must provide accurate, current, and complete information during registration and keep your account information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
2.3 Account Ownership. If you register on behalf of a company or other legal entity, that entity is the account owner. The billing contact is the default account owner unless otherwise designated. You represent that you have authority to bind the entity to these Terms.
2.4 Team Members. Depending on your plan, you may invite team members to access your account. You are responsible for their compliance with these Terms and for managing their access permissions.
2.5 Client Portal Users. If you use the Service to invite end-clients to a client portal, those end-clients are bound by the Client Portal Terms of Service. You are responsible for ensuring your clients agree to those terms before granting portal access.
3. Subscriptions and Fees
3.1 Subscription Plans. The Service is offered on a subscription basis at the pricing set forth on our pricing page, which may be updated from time to time. Current plan features and limits are described on the pricing page.
3.2 Free Trial. We may offer a free trial at our discretion. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and your payment method will be charged. You may cancel at any time during the trial at no cost.
3.3 Billing and Auto-Renewal. Subscriptions are billed in advance on a monthly or annual basis. Your subscription will automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date. You may cancel through your account settings or by contacting us at support@eoslog.com. Cancellation takes effect at the end of the current billing period.
3.4 California and New York Residents. In accordance with California Business and Professions Code § 17600–17606 and New York General Business Law § 527-a, we clearly disclose auto-renewal terms before you subscribe. You may cancel auto-renewal at any time through your account settings. We will provide a confirmation of your subscription and renewal terms via email.
3.5 Taxes. All fees are exclusive of applicable taxes, including sales tax, use tax, VAT, GST, and similar levies. You are responsible for all taxes associated with your subscription, except for taxes based on our net income. We may collect taxes where required by law.
3.6 Failed Payments. If your payment method is declined, we may retry the charge, suspend your account, or terminate your subscription after reasonable notice. You remain responsible for all fees incurred before suspension or termination. We may charge a reasonable late fee on overdue amounts as permitted by applicable law.
3.7 Payment Method Storage. Payment information is stored and processed by Stripe, our third-party payment processor, in accordance with Stripe's Privacy Policy and Terms of Service. We do not store full credit card numbers on our servers.
3.8 Price Changes. We may change subscription fees with at least 30 days' notice before your next renewal. Continued use after a price change constitutes acceptance.
3.9 Refunds. Except as required by law, all fees are non-refundable. We do not provide refunds or credits for partial months, downgrades, or unused periods.
4. Payment Processing (Stripe Connect)
4.1 Third-Party Payment Processing. EosLog integrates with Stripe to process payments. When you enable online payments, you connect your own Stripe account to accept payments from your clients. EosLog facilitates the connection but is not a bank, money transmitter, or payment processor.
4.2 Stripe Connect. By using payment features, you agree to be bound by the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. You acknowledge that Stripe may deduct processing fees from each transaction in accordance with its pricing.
4.3 Your Relationship with Your Clients. When you accept payments through EosLog, the payment relationship is between you and your client. EosLog is not a party to that transaction. You are solely responsible for the goods and services you provide, refund policies, dispute resolution, and compliance with applicable consumer protection laws.
4.4 Taxes on Transactions. You are solely responsible for determining, collecting, reporting, and remitting all taxes applicable to payments you receive through the Service. EosLog does not provide tax advice.
4.5 Disputes and Chargebacks. You are responsible for responding to payment disputes and chargebacks initiated by your clients. EosLog may assist but is not responsible for resolving disputes.
5. SMS and Communications
5.1 SMS Features. EosLog may send SMS messages on your behalf, including appointment reminders, "On My Way" notifications, review requests, and other transactional messages, using a phone number provisioned through our telecommunications provider (SignalWire).
5.2 Your SMS Responsibilities. You are solely responsible for:
- Obtaining and documenting prior express consent from each recipient before sending SMS messages through the Service, in compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and all applicable FCC regulations;
- Complying with CTIA guidelines, A2P 10DLC registration requirements, and carrier-specific policies;
- Honoring opt-out requests (e.g., STOP replies) promptly;
- Ensuring all message content complies with applicable law and industry standards.
5.3 No Unsolicited Messages. You agree not to use the Service to send unsolicited marketing messages, spam, or any messages without proper consent. You acknowledge that violations may result in carrier filtering, number suspension, or termination of your account.
5.4 SMS Costs. SMS usage may be included in your plan or billed separately based on message volume. Current SMS pricing is available in your account settings.
5.5 No Guarantee of Delivery. We do not guarantee that SMS messages will be delivered. Carrier filtering, network issues, and recipient device settings may prevent delivery.
6. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law, regulation, or third-party right;
- Store or process protected health information (PHI) subject to HIPAA, payment card data beyond what is processed by Stripe, or any other regulated data not explicitly supported by the Service;
- Transmit viruses, malware, or other harmful code;
- Attempt to gain unauthorized access to the Service or other users' accounts;
- Use the Service to send spam or unsolicited communications;
- Engage in fraudulent, deceptive, or abusive practices;
- Reverse engineer, decompile, or disassemble the Service;
- Use the Service to compete with EosLog or build a competing product;
- Exceed reasonable API usage limits or interfere with the Service's infrastructure;
- Resell, sublicense, or redistribute the Service without our written consent.
We reserve the right to suspend or terminate accounts that violate these policies.
7. Your Data and Content
7.1 Ownership. You retain all rights to the data you submit to the Service, including client records, job details, invoices, and other business data ("Customer Data").
7.2 License to EosLog. You grant EosLog a limited, non-exclusive license to access, use, and process Customer Data solely to provide, maintain, and improve the Service, and as described in our Privacy Policy.
7.3 Data Export. Upon termination or cancellation, you may export your Customer Data in standard formats (CSV, PDF) for a period of at least 30 days following the end of your subscription. After this grace period, we may delete your data in accordance with our data retention policies.
7.4 Aggregated Data. We may use anonymized, aggregated data derived from Customer Data for analytics, research, and Service improvement. This data cannot be used to identify you or your clients.
7.5 Data Processing. To the extent that Customer Data includes personal information of EU/EEA/UK residents, our Data Processing Addendum applies and is incorporated into these Terms by reference.
8. Third-Party Integrations
The Service integrates with third-party services, including but not limited to:
- Stripe — payment processing and Stripe Connect
- SignalWire — SMS messaging
- Resend — transactional email delivery
- QuickBooks — accounting integration
- Sentry — error monitoring and diagnostics
Your use of these third-party services is subject to their respective terms and privacy policies. EosLog is not responsible for the practices, content, or availability of third-party services.
9. Intellectual Property
The Service, including its software, design, content, trademarks, and logos, is the property of Strobi LLC and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. No other rights are granted.
10. Confidentiality
Each party may have access to the other party's confidential information. Confidential information includes non-public business, technical, or financial information. The receiving party agrees to: (a) use confidential information only to exercise rights and perform obligations under these Terms; (b) not disclose confidential information to third parties except to employees, contractors, and advisors who need to know and are bound by confidentiality obligations; and (c) protect confidential information with at least the same degree of care used to protect its own confidential information.
11. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY CONTENT PROVIDED THROUGH THE SERVICE.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STROBI LLC, ITS MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STROBI LLC'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO STROBI LLC IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).
THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF STROBI LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13. Indemnification
13.1 By You. You agree to indemnify, defend, and hold harmless Strobi LLC, its members, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) Customer Data; (e) your use of SMS or other communication features, including any claims arising from failure to obtain proper consent; or (f) your relationship with your clients, including disputes over goods, services, or payments.
13.2 By EosLog. We agree to indemnify, defend, and hold you harmless from and against any third-party claim that the Service, as provided by EosLog, infringes a third party's U.S. patent, copyright, or trademark. This obligation does not apply to claims arising from: (a) modifications to the Service not made by EosLog; (b) combinations of the Service with other products not provided by EosLog; or (c) your use of the Service in violation of these Terms.
14. Termination
14.1 By You. You may cancel your subscription at any time through your account settings or by contacting support@eoslog.com. Cancellation takes effect at the end of the current billing period.
14.2 By EosLog. We may suspend or terminate your access to the Service: (a) for cause, including breach of these Terms, failure to pay, or violation of our Acceptable Use policy; or (b) for convenience, with at least 30 days' notice.
14.3 Effect of Termination. Upon termination, your right to use the Service ceases immediately. You will have at least 30 days to export your Customer Data. After this period, we may delete your data in accordance with our retention policies. Sections that by their nature should survive termination will survive, including Sections 7.4, 10, 11, 12, 13, and 16.
14.4 No Prepaid Refunds. Upon termination, we will not refund any prepaid fees for unused portions of a subscription period, except as required by law.
15. Modifications to the Service and Terms
We may modify the Service or these Terms at any time. For material changes to these Terms, we will provide at least 30 days' notice by email or through the Service before the changes take effect. For new users, changes take effect immediately. Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree to modified Terms, you must cancel your subscription before the changes take effect.
16. Dispute Resolution
16.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles.
16.2 Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof shall be determined by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in San Diego, California, by a single arbitrator. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
16.3 Class Action Waiver. YOU AND STROBI LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate the claims of more than one party, and may not preside over any form of representative or class proceeding.
16.4 Exceptions. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, confidential information, or other proprietary rights.
16.5 Small Claims. Either party may bring an individual action in small claims court for disputes within that court's jurisdiction.
16.6 Opt-Out. You may opt out of the arbitration and class action waiver provisions by sending written notice to Strobi LLC at the address below within 30 days of first accepting these Terms. If you opt out, all other provisions of these Terms remain in effect.
17. Force Majeure
Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, labor disputes, internet or telecommunications failures, power outages, cyberattacks, or third-party service interruptions.
18. Assignment
You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets. Any attempted assignment in violation of this section is void.
19. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
20. Entire Agreement
These Terms, together with the Privacy Policy, Data Processing Addendum (if applicable), and any Additional Terms referenced herein, constitute the entire agreement between you and Strobi LLC regarding the Service, and supersede all prior or contemporaneous agreements, communications, and proposals.
21. Notices
Notices to you may be sent to the email address associated with your account. Notices to Strobi LLC should be sent to:
Strobi LLC
2108 N St STE N
Sacramento, CA 95816
Email: legal@eoslog.com
22. Contact
Questions about these Terms? Contact us at support@eoslog.com.